Terms of Service

Parties to This Agreement

These Terms of Service constitute a legally binding agreement between you (“the Client”) and MyBody Movement (“we”, “us”, “our”), a mobile physiotherapy and personal training business operating in Melbourne, Victoria, Australia.

By booking any service, completing an intake form, accessing our website, or engaging with our programs in any way, you confirm that you have read, understood, and agree to these terms in full. If you are booking on behalf of another person, you confirm that you have the authority to bind that person to these terms and that they have consented to receive our services.

Our Services

MyBody Movement provides the following services:

• Mobile physiotherapy assessment, treatment, and rehabilitation delivered at your home, workplace, or other agreed location
• Physio-guided personal training and rehabilitation exercise classes
• 6-week structured pain-relief and rehabilitation programs
• Ongoing maintenance and subscription-based training programs for existing clients
• Workspace assessment and ergonomic advice as part of clinical treatment

All physiotherapy services are provided by a registered physiotherapist holding current registration with the Australian Health Practitioner Regulation Agency (AHPRA) and full professional indemnity insurance. Personal training and rehabilitation classes may be delivered by qualified rehab trainers under the supervision and program design of the treating physiotherapist.

Service Delivery

All services are delivered at a location agreed upon between you and MyBody Movement at the time of booking. We require a safe, clear, and adequate space to deliver services. We reserve the right to decline or terminate a session if the environment is assessed as unsafe for the client or practitioner.

Session durations and inclusions are as described on our website at the time of booking. We reserve the right to modify service inclusions and descriptions at any time, with changes taking effect for new bookings from the date of publication.

Bookings and Appointments

Appointments can be made via our website booking form, by phone, email, or WhatsApp. A booking is confirmed when you receive a written or electronic confirmation from MyBody Movement.

Appointment Confirmation

• You are responsible for providing accurate contact details at the time of booking
• Appointment reminders may be sent via SMS or email as a courtesy and do not replace your responsibility to attend
• If you do not receive a confirmation within 24 hours of booking, please contact us to verify

Intake Forms

Prior to your first appointment, you will be required to complete a health intake form. This information is necessary for us to provide safe and appropriate care. Failure to disclose relevant medical history or current health conditions may affect the quality of your treatment and releases MyBody Movement from liability for any adverse outcome arising from that non-disclosure.

Consent to Treatment

By attending your first appointment, you provide informed consent to the physiotherapy or training services proposed during your initial assessment. Your physiotherapist will explain any proposed treatment before it is carried out, and you retain the right to withdraw consent at any time during a session.

Cancellations and Rescheduling

We understand that circumstances change. We ask that you give us as much notice as possible when cancelling or rescheduling, as this allows us to offer the time to another client.

Cancellation by MyBody Movement

We reserve the right to cancel or reschedule appointments due to practitioner illness, emergency, or circumstances outside our control. In such cases, we will provide as much notice as possible and offer a rescheduled appointment or a full refund for any prepaid sessions.

Packages and Programs

Sessions within multi-session packages such as the 6-week program must be used within a reasonable timeframe as agreed at the time of booking. Unused sessions within a package are not individually refundable after the program commencement date, except where cancellation is required due to a medical condition preventing treatment, supported by a medical certificate.

Payment Terms

Payment is due at the time of service unless a prior written arrangement has been made. We accept payment via the methods listed on our website at the time of booking.

Pricing

• All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable
• Pricing is subject to change. Current pricing will always be displayed on our website prior to booking
• Package pricing is locked at the rate confirmed at the time of purchase

Insurance and Third-Party Claims

We can provide invoices and clinical notes suitable for submission to private health insurers. Medicare rebates and WorkCover billing arrangements must be confirmed prior to the appointment. You remain personally responsible for any fees not covered by your insurer or fund. Any gap payments are due at the time of service.

Overdue Payments

Where a payment is not received within 14 days of the invoice date, we reserve the right to suspend further bookings until the outstanding balance is settled. We may refer overdue accounts to a collections process and you may be liable for any reasonable costs of recovery.

Subscription Memberships

Subscription memberships are billed on a recurring basis as agreed at the time of sign-up. You may cancel your subscription by providing 14 days written notice. No refund is issued for any portion of a billing period already paid. Membership pricing may be reviewed with 30 days written notice provided to members.

Health, Safety, and Your Responsibilities

Your health and safety is our priority. To allow us to provide the safest possible care, you agree to the following:

Your Obligations

• Disclose all relevant medical history, current medications, recent surgeries, and known health conditions before and during treatment
• Inform us immediately of any changes to your health or medications between sessions
• Inform us immediately during a session if you experience unexpected pain, dizziness, numbness, or any adverse response to treatment
• Follow the home exercise and rehabilitation program as prescribed between sessions
• Ensure the treatment space at your location is safe, adequately lit, and free of hazards
• Not attend a session if you are unwell with a contagious illness, including COVID-19, influenza, or gastroenteritis

Inherent Risks

All physical therapy and exercise involves an inherent degree of risk, including the possibility of muscle soreness, temporary aggravation of symptoms, or in rare cases injury. By engaging our services, you acknowledge these inherent risks and confirm that you have had the opportunity to ask questions about your treatment prior to proceeding.

Limitation of Liability

To the fullest extent permitted by law, MyBody Movement limits its liability as follows:

Consumer Guarantees

Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill.

Limitation

Where liability can lawfully be limited, our total liability to you for any loss or damage arising from or in connection with our services is limited to the total fees paid by you in the 3-month period immediately preceding the event giving rise to the claim.

Exclusions

We are not liable for any loss, injury, or damage arising from:

• Your failure to disclose relevant medical history or conditions
• Your failure to follow prescribed exercise or rehabilitation programs
• Unsafe conditions at the agreed treatment location that were not caused by us
• Circumstances outside our reasonable control, including but not limited to natural disasters, pandemic restrictions, or transport disruptions
• Your use of third-party products or services recommended but not supplied by us

Intellectual Property

All content on the MyBody Movement website and in our programs, including but not limited to text, images, exercise programs, training plans, videos, and branding, is the intellectual property of MyBody Movement or used with permission. All rights are reserved.

• You may not reproduce, distribute, modify, or commercially exploit any of our content without prior written consent
• Exercise programs and training plans provided to you are licensed for your personal use only and may not be shared or resold
• Any feedback or suggestions you provide to us may be used by us to improve our services without obligation to you

Website Use

Your use of the MyBody Movement website is subject to the following conditions:

• The website is provided for general information and booking purposes only and does not constitute medical advice
• You must not use the website in a way that is unlawful, harmful, or that infringes the rights of others
• We reserve the right to restrict or terminate your access to the website at any time without notice
• We make no warranty that the website will be uninterrupted, error-free, or free of viruses
• Links to third-party websites are provided for convenience only. We do not endorse or take responsibility for content on external sites

Content on our website is for general informational purposes and does not substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions you may have regarding a medical condition.

Disputes and Governing Law

These terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. Any dispute arising out of or in connection with these terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

Dispute Resolution Process

We are committed to resolving concerns promptly and fairly. If you have a complaint or dispute, we ask that you follow these steps:

• Contact us directly at hello@mybodymovement.com.au with a written description of your concern
• We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days
• If the matter relates to clinical care and cannot be resolved directly, you may contact AHPRA or the Health Complaints Commissioner Victoria
• If the matter relates to consumer rights, you may contact Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC)

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal obligations. The most current version will always be published on our website with the date of last update shown at the top of this page.

Continued use of our services or website after any update constitutes acceptance of the revised terms. If you have an active package or subscription at the time of a material change, we will notify you directly before those changes take effect for your agreement.

These terms were last reviewed and updated on 22 February 2026.

Contact Us

If you have any questions about these terms, please get in touch before booking.